Emergency Maintenance in US red region is in Progress
Update - We are continuing to investigate this issue.
Feb 09, 2023 - 04:08 UTC
Investigating - Customer in Red region may experience issues.
Feb 09, 2023 - 04:08 UTC
Issue in loading metrics in custom dashboard and slowness in EU region (Blue)
Monitoring - We have fixed the issue and we are monitoring the health.
Feb 08, 2023 - 11:38 UTC
Identified - The issue has been identified and working on fix.
Feb 08, 2023 - 10:25 UTC
Investigating - Customers might be facing performance issue with Infrastructure view and and in the custom loading data into custom dashboard. We are working on it.
Feb 08, 2023 - 09:16 UTC
Uptime over the past 90 days. View historical uptime.
EU platforms Operational
90 days ago
100.0 % uptime
Today
Ingress EU ? Operational
90 days ago
100.0 % uptime
Today
Web Interface EU ? Operational
90 days ago
100.0 % uptime
Today
End-User-Monitoring EU ? Operational
90 days ago
100.0 % uptime
Today
Processing EU ? Operational
90 days ago
100.0 % uptime
Today
US platforms Under Maintenance
90 days ago
99.94 % uptime
Today
Ingress US ? Operational
90 days ago
100.0 % uptime
Today
Processing US ? Under Maintenance
90 days ago
100.0 % uptime
Today
Web Interface US ? Operational
90 days ago
99.76 % uptime
Today
End-User-Monitoring US ? Under Maintenance
90 days ago
100.0 % uptime
Today
Agents and Sensors Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 9, 2023
Emergency Maintenance in US Red region
Completed - The scheduled maintenance has been completed.
Feb 9, 04:08 UTC
Update - This maintenance has been scheduled.
Feb 9, 04:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 UTC
Scheduled - We will be undergoing emergency maintenance during this time
Feb 8, 19:05 UTC
Feb 8, 2023
Instana SaaS Release 242 EU regions
Completed - The scheduled maintenance has been completed.
Feb 8, 00:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 21:00 UTC
Scheduled - On Tuesday, Feb 7 2023 we will roll out release 242.
Rollout for EU customers is scheduled to start at 9pm UTC.
Feb 2, 13:18 UTC
Feb 7, 2023
Instana SaaS Release 242 US regions
Completed - The scheduled maintenance has been completed.
Feb 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 09:01 UTC
Scheduled - On Tuesday, Feb 7 2023 we will roll out release 242.
Rollout for US customers is scheduled to start at 9am UTC.
Feb 2, 13:16 UTC
Platform Maintenance EU region Blue
Completed - The scheduled maintenance has been completed.
Feb 7, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 20:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 1, 20:23 UTC
Feb 6, 2023
Instana Agent and Sensor Download Site Migration
Completed - The scheduled maintenance has been completed.
Feb 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 00:00 UTC
Scheduled - On February 6th we will migrate the DNS entries from our existing maven repository to a new host. For a 72 hour period post migration, we expect the old and the new repositories to operate in parallel.

Customers wishing to test this change ahead of time, can use https://maven.instana.io as a mirror configuration (https://www.ibm.com/docs/en/instana-observability/current?topic=agent-repositories#configuring-the-mirror) in the Instana agent. The credentials for this mirror site are the same credentials needed to access the download site.
Jan 23, 13:13 UTC
Platform maintenance in US (Orange)
Completed - The scheduled maintenance has been completed.
Feb 6, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 05:00 UTC
Scheduled - During the given interval we will perform platform maintenance on a datastore component that will result in a short unavailability of application data for customer in the US Orange region. Impact would be minimum and might be only related to EUM and Serverless data.
Feb 3, 04:14 UTC
Platform maintenance in US (Red) region
Completed - The scheduled maintenance has been completed.
Feb 6, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 04:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 6, 02:36 UTC
Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Emergency Maintenance in EU Blue region
Completed - The scheduled maintenance has been completed.
Feb 3, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 3, 20:45 UTC
Feb 2, 2023

No incidents reported.

Feb 1, 2023
Platform Maintenance EU region Blue
Completed - The scheduled maintenance has been completed.
Feb 1, 20:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 1, 17:13 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 6, 20:00 UTC
Degregated Performance in US Red Region
Resolved - This incident has been resolved.
Feb 1, 20:09 UTC
Update - Tracing processing is operational. We will continue to monitor closely
Jan 28, 00:36 UTC
Update - We have restarted ingestion and are monitoring.
Jan 27, 21:48 UTC
Update - We are experiencing issues with trace data ingestion and queries. The Operations teams is working on fix.
Jan 27, 19:47 UTC
Update - We continue to investigate methods to improve performance
Jan 26, 23:20 UTC
Update - Operations is working on improving performance of trace processing
Jan 26, 22:22 UTC
Update - We are currently experiencing issues with trace data ingestion and queries.
Jan 26, 20:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 02:11 UTC
Update - We are starting trace ingestion process.
Jan 26, 01:56 UTC
Update - The recovery activity continues to show positive results. The operations team is monitoring progress.
Jan 26, 00:52 UTC
Update - The corrective action continues and we are seeing positive results. It was necessary to stop trace ingestion in order allow recovery.
Jan 25, 23:48 UTC
Identified - We are taking corrective action to restore full service.
Jan 25, 22:45 UTC
Investigating - We are currently investigating this issue.
Jan 25, 22:03 UTC
Degregated Performance in US Red Region
Resolved - Root cause of this incident has been identified.
Feb 1, 17:54 UTC
Identified - Application Perspective UI is resolved. Operations is investigating root cause and will monitor.
Feb 1, 16:20 UTC
Update - We are continuing to investigate this issue.
Feb 1, 16:15 UTC
Investigating - We are currently investigating this issue.
Feb 1, 15:40 UTC
Platform Maintenance US region Red
Completed - The scheduled maintenance has been completed.
Feb 1, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 03:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 23, 03:41 UTC
Platform maintenance at US Region (Coral)
Completed - The scheduled maintenance has been completed.
Feb 1, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 07:00 UTC
Scheduled - During the given interval we will perform platform maintenance on a datastore component that may result in a short unavailability of application data for customer in the US Coral region. Impact will be very minimal.
Jan 31, 10:44 UTC
Jan 31, 2023
Agent Package Issue
Resolved - We have now released new Linux packages. The package (version starts with 20230131) will no longer override the agent mode.
Jan 31, 21:36 UTC
Identified - We identified a problem that agent installer packages for rpm and Debian-based packages revert the mode to APM since mid of January.
If you require this mode, especially for self-monitoring of Instana Backend do not update these packages until the installers are fixed.
Jan 29, 17:39 UTC
Platform Maintenance US region Coral
Completed - The scheduled maintenance has been completed.
Jan 31, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 04:30 UTC
Scheduled - Upgrading Kafka hosts in Coral.
Jan 31, 04:08 UTC
Jan 30, 2023
Platform Maintenance US region Orange
Completed - The scheduled maintenance has been completed.
Jan 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 04:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 23, 03:39 UTC
Jan 29, 2023
Potential issue with on-prem release 239
Resolved - Customers are free to update to R239. There are no bugs in this release related to Cassandra usage.
Jan 29, 17:36 UTC
Identified - The issue is identified and it is NOT caused by the on-prem release 239.
Jan 27, 23:42 UTC
Investigating - Customers noticed increased Cassandra usage in On-Prem installations after the upgrade to R239.
Please contact support if you may be experiencing this.

We are investigating the issue. Please hold off upgrading to R239 on-prem
Jan 26, 16:59 UTC
Jan 28, 2023
Jan 27, 2023
Emergency Maintenance in EU Blue region is in Progress
Completed - The scheduled maintenance has been completed.
Jan 27, 22:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 27, 21:54 UTC
Platform Maintenance EU region Blue
Completed - The scheduled maintenance has been completed.
Jan 27, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 20:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 23, 16:30 UTC
Jan 26, 2023
Platform Maintenance EU region Green
Completed - The scheduled maintenance has been completed.
Jan 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 20:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 23, 16:29 UTC
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