Update - Known issues relating to the downloading of Instana sensors and agents are resolved now. If you still have issues, please open a support ticket at https://support.instana.com/hc/en-us
Jun 30, 20:52 UTC
Update - Static Agents downloads that dynamically inject the credentials are not working at this time. We are working on the resolution.
Jun 30, 19:16 UTC
Update - Archives (*tar.gz) problem is also resolved and customers should be able to download agents.
Jun 30, 10:15 UTC
Update - Agent download should be working now, except Archives (*tar.gz). We are working on fix Archive problem. Also monitoring situation closely.
Jun 30, 09:39 UTC
Update - The only remaining issues we are aware of are related to the download of Nginx tracers. We will continue to work on resolving this situation.
Jun 29, 19:34 UTC
Update - We've enabled downloads for the latest version of the agent again and are working with individual development teams to test the remaining artifacts before enabling them for customer download
Jun 29, 10:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 28, 22:10 UTC
Investigating - Customers can not download new agents at this time.
Jun 27, 15:26 UTC
EU platforms Operational
90 days ago
99.95 % uptime
Today
Ingress EU ? Operational
90 days ago
100.0 % uptime
Today
Web Interface EU ? Operational
90 days ago
99.83 % uptime
Today
End-User-Monitoring EU ? Operational
90 days ago
100.0 % uptime
Today
Processing EU ? Operational
90 days ago
100.0 % uptime
Today
US platforms Operational
90 days ago
99.99 % uptime
Today
Ingress US ? Operational
90 days ago
100.0 % uptime
Today
Processing US ? Operational
90 days ago
100.0 % uptime
Today
Web Interface US ? Operational
90 days ago
99.97 % uptime
Today
End-User-Monitoring US ? Operational
90 days ago
100.0 % uptime
Today
Agents and Sensors Operational
90 days ago
98.61 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 5, 2022
Completed - The scheduled maintenance has been completed.
Jul 5, 06:00 UTC
Update - The impact to customer for this activity is very very low.
Jul 5, 04:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 03:00 UTC
Scheduled - During the given interval we will perform platform maintenance on a datastore component that will result in a short unavailability of application data for customer in the EU green region.
Jul 4, 05:54 UTC
Jul 4, 2022

No incidents reported.

Jul 3, 2022
Completed - The scheduled maintenance has been completed.
Jul 3, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 18:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 3, 17:49 UTC
Jul 2, 2022

No incidents reported.

Jul 1, 2022
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 23:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 30, 21:32 UTC
Jun 30, 2022

Unresolved incident: Agent download site not available.

Jun 29, 2022
Jun 28, 2022
Completed - The scheduled maintenance has been completed.
Jun 28, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 23, 20:27 UTC
Completed - The scheduled maintenance has been completed.
Jun 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 08:00 UTC
Scheduled - On Tuesday, June 28, 2022 we will roll out release 228.
Rollout for US customers is scheduled to start at 8am UTC.

Jun 23, 11:50 UTC
Jun 27, 2022
Completed - The scheduled maintenance has been completed.
Jun 27, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 00:00 UTC
Scheduled - During the given interval we will perform platform maintenance on a global component that might result in login failure and oops page in the all regions.
Jun 23, 02:32 UTC
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Resolved - This incident has been resolved.
Jun 24, 05:31 UTC
Investigating - We are currently investigating this issue.
Jun 22, 17:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 20:52 UTC
Identified - We are currently investigating this issue.
Jun 21, 20:39 UTC
Resolved - This incident has been resolved.
Jun 24, 03:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 00:31 UTC
Investigating - Users may see a minor drop in calls. We are investigating this issue.
Jun 23, 22:07 UTC
Jun 23, 2022
Jun 22, 2022
Completed - The scheduled maintenance has been completed.
Jun 22, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 04:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 21, 20:58 UTC
Jun 21, 2022